Required skills

welldeveloped communication skills to

determine and confirm client business and recording requirements using questioning and active listening as required

negotiate timelines and responsibilities

liaise with others share information listen and understand

use language and concepts appropriate to cultural differences

welldeveloped research and analysis skills for accessing analysing and managing financial services information and analysing data

welldeveloped literacy skills for preparing clear written reports for organisations and business units in required formats

monitoring and evaluation skills

welldeveloped numeracy skills for financial calculations and analysis estimating and forecasting

IT skills for using integrated financial systems and using spreadsheets and databases

learning skills to maintain

knowledge of business systems and best practice and procedures

knowledge of professional development techniques programs

problem solving skills to identify any client business issues that have the potential to impact on organisations and to develop options to resolve these issues when they arise

organisational skills including the ability to plan and sequence work and correctly schedule reporting

Required knowledge

administrative processes and systems

financial authorisation and compliance requirements

financial product knowledge

human resource management practices

information management systems

principles of business financial and strategic management planning

professional services provided in the financial services industry

record keeping principles and systems

relevant acts regulations and codes of practice impacting on the financial services industry

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

apply high level business management financial planning personnel management and marketing skills

maintain and use thorough knowledge of industry markets trends and opportunities

interpret and comply with organisation policies and guidelines industry codes of practice and relevant legislation and regulations

establish targets monitor and review performance of the business and its staff and develop effective strategies to obtain information not readily available within a business

identify and address factors which may affect client service performance

Context of and specific resources for assessment

Assessment must ensure

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment technology software and consumables

access to financial services product information

access to an integrated financial software system and data

access to organisational policies and procedures documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples in combination are appropriate for this unit

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

setting and reviewing business simulations or scenarios

evaluating samples of work

accessing and validating third party reports

Guidance information for assessment

Business management practices may include:

Business areas or units may include:

Financial records may include

Agreements may include:

Client service arrangements may include:

Reference material may include details of: